Terms of Service

These Terms of Service ("Terms") govern access to and use of Service Opus websites, software, documentation, support, and related services (collectively, the "Services"). By using the Services, you agree to these Terms.

If you use Service Opus on behalf of a company, you represent that you have authority to bind that company. If a separate written agreement or order form applies, that document controls if it conflicts with these Terms.

1. Accounts and Eligibility

You must be at least 18 years old and able to enter into a binding agreement to use Service Opus. You are responsible for keeping account credentials confidential, maintaining accurate account information, managing user access, and all activity under your account.

2. Administrators and Users

Account administrators control access, permissions, integrations, billing settings, and business data for their organization. Administrators are responsible for authorizing users, removing users who should no longer have access, and ensuring that each user follows these Terms.

3. Subscriptions, Trials, and Billing

Subscription fees, trial terms, renewal dates, usage limits, and payment terms are described in your plan, checkout page, invoice, or order form. Unless otherwise stated, fees are billed in advance and are non-refundable except where required by law or expressly stated in writing. You authorize us and our payment processors to charge applicable fees, taxes, and renewal amounts using your selected payment method.

4. Cancellations and Plan Changes

You may cancel or change a plan according to the options available in the product or by contacting support. Cancellation stops future renewal charges but does not automatically refund prior charges. Downgrades or feature removals may affect access to data, settings, workflows, users, integrations, or historical records.

5. Acceptable Use

You agree not to:

• Use the Services for unlawful, harmful, deceptive, infringing, or abusive purposes.
• Attempt to gain unauthorized access to systems, accounts, data, or networks.
• Interfere with service availability, security, integrity, or performance.
• Upload malicious code or use the Services to distribute spam, malware, or unauthorized communications.
• Reverse engineer, scrape, copy, resell, or commercially exploit the Services except as allowed by law or written agreement.
• Submit data that you do not have the right to collect, store, process, or share.

6. Customer Data

You retain ownership of the business data, customer records, documents, job details, quotes, invoices, communications, and other content you submit to Service Opus ("Customer Data"). You grant Service Opus the rights needed to host, process, transmit, display, back up, and support Customer Data solely to provide, secure, improve, and support the Services and as otherwise allowed by these Terms or your written agreement.

7. Customer Responsibilities

You are responsible for the accuracy, legality, and quality of Customer Data; obtaining required permissions and notices from your customers, employees, vendors, and subcontractors; configuring permissions appropriately; and using exports, backups, or reports as needed for your business records.

8. Privacy and Security

Our Privacy Policy explains how we handle personal information. We use safeguards designed to protect the Services, but no system is perfectly secure. You must promptly notify us if you suspect unauthorized access, credential compromise, or security misuse involving your account.

9. Integrations and Third-Party Services

Service Opus may allow you to connect third-party services such as accounting platforms, payment providers, email services, mapping tools, analytics tools, or storage providers. Third-party services are governed by their own terms and privacy policies. You authorize Service Opus to exchange data with integrations you enable, and you are responsible for the configuration and consequences of those integrations.

10. Payments, Taxes, and Financial Workflows

Service Opus may support invoices, payment links, accounting exports, native accounting workflows, QuickBooks Online integration, Xero integration, reconciliation, and reporting. You remain responsible for reviewing financial records, tax settings, invoices, payment status, accounting exports, and compliance decisions. Service Opus does not provide tax, accounting, legal, or financial advice.

11. Product Changes and Availability

We may improve, modify, suspend, or discontinue parts of the Services. We aim to provide reliable access, but we do not guarantee that the Services will be uninterrupted, error-free, or available at all times. Support, maintenance, outages, third-party failures, and events outside our control may affect availability.

12. Beta and Preview Features

Some features may be labeled beta, preview, experimental, early access, or similar. These features may change, be limited, contain errors, or be discontinued. Use beta or preview features at your discretion and do not rely on them for mission-critical workflows unless separately agreed in writing.

13. Intellectual Property

Service Opus and its software, designs, documentation, workflows, branding, and related materials are owned by Service Opus or its licensors. These Terms do not transfer ownership of Service Opus intellectual property. You may use the Services only as permitted by these Terms and your applicable plan.

14. Feedback

If you provide ideas, suggestions, or feedback, you allow us to use them without restriction or obligation to you. Feedback does not include your confidential Customer Data.

15. Suspension and Termination

We may suspend or terminate access if you violate these Terms, fail to pay amounts owed, create security risk, misuse the Services, or use the Services in a way that may harm Service Opus, customers, users, or third parties. You may stop using the Services or cancel your subscription as described above.

16. Data Export After Termination

Before cancellation or termination, you should export any Customer Data you need to retain. After an account closes, access may be limited or disabled. We may delete or de-identify Customer Data according to our retention practices, legal obligations, backup cycles, and written agreements.

17. Disclaimers

The Services are provided "as is" and "as available" to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free performance. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

18. Limitation of Liability

To the maximum extent permitted by law, Service Opus will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption. Our total liability for claims related to the Services will not exceed the amounts paid to Service Opus for the Services during the 12 months before the event giving rise to the claim, unless applicable law requires otherwise.

19. Indemnification

You agree to defend, indemnify, and hold Service Opus harmless from claims, damages, liabilities, costs, and expenses arising from your Customer Data, your use of the Services, your violation of these Terms, your violation of law, or your infringement of third-party rights.

20. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify customers, such as posting a notice in the product or sending an email. Continued use of the Services after updated Terms become effective means you accept the updated Terms.

21. Contact

Questions about these Terms can be sent to [email protected] or through support. Sales and demo questions can be sent through the contact form.