Privacy Policy

This Privacy Policy explains how Service Opus ("Service Opus", "we", "us", or "our") handles information when you visit our website, request a demo, contact us, create an account, use our software, connect integrations, or receive support.

If your company has a separate written agreement with Service Opus, that agreement controls if it conflicts with this policy.

1. Scope

This policy applies to Service Opus websites, product pages, signup flows, customer support, marketing communications, and the Service Opus field service management platform. It does not apply to third-party services that have their own privacy policies.

2. Information We Collect

3. How We Use Information

• Provide, maintain, personalize, and improve Service Opus.
• Create and manage accounts, authentication, subscriptions, billing, and support.
• Process customer-authorized workflows such as quotes, jobs, invoices, payments, accounting sync, and reporting.
• Respond to demo requests, contact forms, support requests, and product questions.
• Monitor performance, troubleshoot issues, prevent abuse, and protect the security of the service.
• Send product, administrative, security, and marketing communications, subject to your communication preferences.
• Comply with legal obligations and enforce our agreements.

4. Customer Data

Business records entered into Service Opus remain the customer's data. We process that data to provide the service, support authorized users, maintain security, operate integrations, and meet legal or contractual obligations. Customers are responsible for ensuring they have the rights and notices needed to upload, store, and process information about their own customers, employees, vendors, and subcontractors.

5. How We Share Information

We do not sell personal information. We may share information in the following limited ways:

• Service providers: hosting, infrastructure, analytics, email, security, support, billing, payment, and operational vendors that help us run Service Opus.
• Customer-authorized integrations: third-party services connected by an account administrator or authorized user.
• Within a customer account: information may be visible to users based on the permissions configured by the customer.
• Legal and safety: when required by law, legal process, fraud prevention, security needs, or protection of rights.
• Business transfers: as part of a merger, acquisition, financing, reorganization, or sale of assets.
• Aggregated or de-identified data: information that does not reasonably identify a person or customer.

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies to keep the website and product working, remember preferences, understand usage, measure conversions, protect accounts, and improve performance. We may use analytics tools such as Google Analytics or Google Tag Manager. You can manage cookies through your browser settings, and you can opt out of marketing communications by using unsubscribe links or contacting us.

7. Data Retention

We retain information for as long as needed to provide Service Opus, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and support security. If a customer requests deletion, we will delete or de-identify applicable data subject to account status, legal obligations, backups, and legitimate business needs.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption in transit where appropriate, monitoring, backups, and least-privilege practices. No service can guarantee absolute security, so customers should also use strong passwords, protect devices, manage user permissions, and notify us promptly about suspected account misuse.

9. Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or appeal. You may also opt out of marketing emails at any time. To make a privacy request, contact us using the details below. We may need to verify your identity and account authority before completing a request.

10. State Privacy Notices

Some U.S. state privacy laws, including California privacy laws, may provide additional rights for eligible residents. Service Opus does not sell personal information. If we ever engage in activity that qualifies as "sharing" for cross-context behavioral advertising under applicable law, we will provide the required notice and opt-out method.

11. International Users

Service Opus is operated from the United States. If you access the service from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate. Where required, customers are responsible for ensuring appropriate transfer mechanisms for data they submit to the service.

12. Children's Privacy

Service Opus is intended for business use and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify customers, such as posting a notice in the product or sending an email. The updated policy will be effective when posted unless it states otherwise.

14. Contact Us

For privacy questions or requests, email [email protected] or contact us through support. For sales or demo questions, use the contact form.