Run a better service day
Capture labor where the work happens.
Timesheets, approvals, job labor capture, overtime visibility, payroll context, and accountability.
Useful to the people doing the work
Where time tracking fits
Dispatch
Plan the work with the right customer, crew, and schedule context.
Technician or crew
See what was promised and leave complete proof behind.
Service manager
Catch exceptions before they become callbacks or billing delays.
See time tracking in Service Opus
How the work moves
A practical way to run this workflow
Capture labor accurately for payroll review, job costing, utilization, and accountability.
Who uses it
- Technicians and employees entering work time.
- Supervisors reviewing approvals and exceptions.
- Managers comparing labor to jobs, schedules, and payroll needs.
Set it up right
- Define pay periods, time categories, rounding rules, overtime policies, and approval owners.
- Make sure employees are active, assigned to the right teams, and linked to work where needed.
- Clarify when travel, shop, job, admin, and training time should be recorded.
Run the workflow
- Employees enter or clock time against jobs, activities, or work categories.
- Supervisors review missing entries, overlaps, exceptions, and overtime risk.
- Employees correct rejected entries with supporting notes.
- Approved time is used for job costing, payroll context, and utilization reporting.
- Managers review trends for underbilling, idle time, or staffing constraints.
Do not let this slip
- Time entries match schedule and job status history.
- Rejected entries include a clear reason.
- Approvals are completed before payroll deadlines.
- Job-cost labor is reviewed before invoice or profitability reporting.
What it hands off to
- Jobs for labor context.
- Scheduling and Dispatch for planned time comparison.
- HR and Employees for employee setup.
- Reporting and Analytics for utilization and labor trends.
See it with your process
Walk through time tracking using the way your company works today.
No generic slide deck. Bring a real handoff, problem, or operating question and see how the workflow fits.