Invoicing & Payments

Turn completed work into cash faster with connected invoicing, payment collection, reminders, receipts, and receivables visibility.

See it in action

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Invoices list tab for billing status and receivables review.

Cash flow problems often come from slow handoff, not just slow customers. If completed work sits unbilled, invoices go out without clear payment options, or overdue balances have no structured follow-up, revenue gets harder to collect. Service Opus connects billing to the job, customer, payment, and collections workflow so office teams can move from completed work to collected cash with less friction.

Business Needs It Solves

• Faster billing handoff: Jobs and quotes should become invoices without re-entering scope, pricing, or customer information.
• Better customer payment experience: Invoices need clear delivery, secure payment links, receipt handling, and easier self-service for payment.
• Receivables control: Office teams need aging visibility, reminders, dunning rules, and collection tasks instead of reactive chasing.
• Flexible payment operations: Partial payments, credits, payment plans, refunds, and autopay options need to be visible and manageable.

How Service Opus Helps

• Invoice generation from work already done: Create invoices from jobs or quotes so line items, totals, and customer linkage carry forward cleanly.
• Templates, numbering, and branded delivery: Use invoice templates, previews, numbering rules, PDF generation, and branded email delivery for a more professional billing experience.
• Secure payment links and portal checkout: Generate customer-facing payment links from invoices and support Stripe-powered portal payments for connected companies.
• Payment recording and balance tracking: Manage partial payments, payment history, available credit, credit application, and invoice status as money comes in.
• Payment plans, saved cards, and autopay: Support installment schedules and Stripe-backed saved-card or autopay workflows where payment configuration is enabled.
• Receipts and refunds: Email receipts, support downloadable receipt documents, and manage reversal or refund flows with Stripe-backed reconciliation where applicable.
• Aging and collections workflows: Use aging reports, reminder runs, dunning rules, customer statements, and collection tasks to keep overdue balances visible.
• Accounting-aware billing: See export readiness, sync status, and accounting guidance so invoicing and payment records stay easier to reconcile downstream.

Payment Processing and Stripe Connect

Service Opus uses Stripe Connect to let each company connect its own payment processing account while keeping invoice, customer, receipt, refund, and reconciliation records inside Service Opus. The result is a customer-facing payment experience that stays tied to the invoice record instead of living in a separate payment portal.

Stripe Connect onboarding

• Start from payment settings: An administrator starts the Stripe connection from Service Opus payment settings.
• Complete Stripe-hosted onboarding: The business is redirected through Stripe's onboarding flow to provide the business, ownership, bank, and verification details Stripe requires.
• Return to Service Opus: After onboarding, Service Opus stores the connected account status and shows whether charges and payouts are ready.
• Refresh requirements when needed: If Stripe needs more information later, the business can resume onboarding and complete the missing requirements before accepting online payments.
• Monitor payout and processor status: Payment processor connection state, payout data, fee recovery settings, and settlement matching help the office team reconcile Stripe activity with invoice payments.

Customer payment options

• Invoice checkout: Customers can pay an invoice from the customer portal using a secure Stripe checkout session when the company has completed onboarding.
• Saved cards: Customers can save a card for future invoices through a setup flow, choose a default card, and remove stale cards when needed.
• Pay now and autopay: Open invoice balances can be paid immediately with the saved default card, and eligible invoices or payment plan installments can be charged automatically on the configured schedule.
• ACH and bank debit workflows: For customers that authorize bank debits, Service Opus can track bank account authorization, mandate status, ACH autopay, queued submissions, returns, and failed payment attempts.
• Method availability: Stripe-supported methods such as cards, wallet experiences, bank debits, and local payment methods depend on the company's Stripe account, country, currency, capabilities, dashboard payment-method settings, and the specific checkout flow enabled.

Operational controls

• Fee recovery: Companies can configure whether processor fees should be absorbed or recovered on eligible invoice checkout payments.
• Receipts and refunds: Successful payments update invoice balances, create receipt history, and support refund or reversal workflows where processor data is available.
• Failed payment visibility: Failed card attempts, ACH returns, retry eligibility, and processor messages are surfaced in billing history so office staff can follow up quickly.
• Accounting handoff: Processor references, payout matching, and settlement posting status help keep payment activity ready for downstream accounting review.

What Strong Billing Operations Look Like

With Service Opus, billing becomes part of the operating workflow instead of a separate clean-up exercise. Office staff can invoice sooner, customers get clearer payment paths, and managers gain a better view of what is collected, what is aging, and what needs intervention before receivables become a bigger risk.